A refund request may be made while an order is still being processed, i.e. if it is yet to be executed or completed. Due to the nature of our business, we could or may provide a refund only if an order is still being processed or within the processing time frame.
For a refund request made while an order is still within the processing time frame, we will have to charge 5% off the money received for the order and process the refund within 24 hours business days. Note that we cannot issue a refund for any processed or executed order since we received consent for its completion.
However, if we are unable to complete the transaction within the allotted time, we will fully refund the naira amount received into our account and bear the charges.